|
-
If I download the
software after purchasing, can I still get the packaged version
delivered to me?
-
What is the
difference between the 1-user, 5-user, and 20-user versions of
GarageAdministrator Platinum?
-
If I buy the 1-user version of GarageAdministrator
Platinum, can I later upgrade to the 5-user or 20-user versions?
-
If I buy the 5-user version of GarageAdministrator
Platinum, can I later upgrade to the 20-user version?
-
Can more than one person log on and use
GarageAdministrator Platinum at the same time when on a network?
-
I have a
laptop. If I install GarageAdministrator Platinum 5-user or 20-user version, can I
take the laptop home and make changes to the data in GarageAdministrator
Platinum and then have the data be updated on the network?
-
What are the benefits of purchasing product
support?
-
I lost my disc. Is there a replacement available?
-
I have a
computer with Windows 7. Is GarageAdministrator Platinum compatible?
-
I noticed
that your software comes with an electronic user guide. What is that
exactly?
-
Do you offer
a printed instruction manual?
-
Can I email
invoices from GarageAdministrator Platinum?
-
Are there any
yearly renewal fees for GarageAdministrator Platinum?
-
Does
GarageAdministrator Platinum have a tire module as part of the software?
-
Are there any
updates for GarageAdministrator Platinum currently available?
-
Do you make
international sales?
-
How can I
purchase GarageAdministrator Platinum?
-
Do you have a
two user program?
-
I would like
to try the demo version. However, I do not want to wait for it to arrive
through the mail. Is there any way that I can download it?
-
I like
GarageAdministrator Platinum but want to make a few changes. Is there
any way you could customize it for me?
-
What database
system is GarageAdministrator Platinum based on?
-
I purchased
GarageAdministrator Platinum a few months ago and now I need help using
it. Is there any support available?
-
Does
GarageAdministrator Platinum have the necessary disclaimers and special
customer notices as required by my state?
-
Does
GarageAdministrator Platinum require that I have Microsoft Access
installed on my computer?
-
Can I assign
multiple payments to a single repair order/invoice?
-
How does GarageAdministrator Platinum's
time clock track employees?
-
Does
GarageAdministrator Platinum process credit card sales?
-
Can I set up
a pricing menu or canned jobs for my services?
-
Does
GarageAdministrator Platinum interface with Quickbooks?
-
Does
GarageAdministrator Platinum interface with a labor guide?
-
Can I upgrade
from previous versions of GarageAdministrator (i.e., GA Level I, Level
II, Level III) to GarageAdministrator Platinum?
-
I am
currently using another software system. Can I transfer my customer
information from my current system to GarageAdministrator Platinum?
-
Does
GarageAdministrator Platinum allow me to do discounts for my customers?
-
Do you have
any screen shots of GarageAdministrator Platinum invoices or forms?
-
I Plan to download the software after purchase.
Why am I being charged for shipping and handling on the Shopping Cart
page?
Q:
If I download the
software after purchasing, can I still get the packaged version
delivered to me?
A: Yes. The package version is still sent out even if you download the
software. We automatically send out a packaged version to all
purchasers.
TOP
Q:
What is the
difference between the 1-user, 5-user, and 20-user versions of
GarageAdministrator Platinum?
A: The 5-user and 20-user versions allows you to set up a network of computer terminals throughout your shop. The 1-user version is for use
on a single computer only and is a great choice for smaller shops that
require only one computer.
TOP
Q: If I buy the 1-user version of GarageAdministrator Platinum, can I later upgrade to the
5-user or 20-user versions?
A: Yes. You can upgrade the software license on the 1-user version to
5-user or 20-user status. License upgrades are available from our
products page.
TOP
Q: If I buy the 5-user version of GarageAdministrator Platinum, can I later upgrade to the
20-user version?
A: Yes. You can
upgrade the software license on the 5-user version to 20-user status.
License upgrades are available from our products page.
TOP
Q: Can more than one
person log on and use GarageAdministrator Platinum at the same time when
on a network?
A: Yes, if you purchase the 5-user or 20-user version of
GarageAdministrator Platinum. The 5-user version allows up to five
people to use the system concurrently while the 20-user version allows
up to twenty concurrent users. Special provisions have been put into place to prevent
concurrency errors. That is, the system prevents more than one person
from making changes to the same record at the same time. However, all
users can make changes to different records at the same time. For
example, only one user can make changes to repair order no. 5001 but
other users can make changes to other repair order records.
TOP
Q: I have a laptop.
If I install GarageAdministrator Platinum 5-user or 20-user version, can I take the
laptop home and make changes to the data in GarageAdministrator Platinum
and then have the data be updated on the network?
A: Yes. Use Terminal Services from Microsoft to set up your network.
Terminal Services allows you to access your server from anywhere in the
world that has internet access. So if you go on vacation to Hawaii and
want to check how your employees are doing while you are away, you can
simply jump online, log into GarageAdministrator, and see how your
business is doing.
TOP
Q: What are the
benefits of purchasing product support?
A: Product support allows you access to expert assistance via email.
Whenever you need help, you just go to our website and initiate a
request for product support. We will find the answer to your question
and respond promptly via email. Another benefit is that if updates to
our software are available, you get them at no additional cost.
TOP
Q: I lost my disc.
Is there a replacement available?
A: Yes. Use the Information request form found on our
Contact page. Please include
your name and invoice number. If you do not have the invoice number,
include the approximate date of your purchase. When we find your
information in our database, we will send you an email with a special
link that allows you to purchase the replacement disc through our
website.
TOP
Q: I have a computer
with Windows 7. Is GarageAdministrator Platinum compatible?
A: Yes. GarageAdministrator Platinum is compatible with Windows 7.
TOP
Q: I noticed that
your software comes with an electronic user guide. What is that exactly?
A: The user guide offers step-by-step instructions in the operation of
GarageAdministrator Platinum. It is called electronic because it is part
of the software and is not a printed instruction manual.
TOP
Q: Do you offer a
printed instruction manual?
A: The electronic user guide included with the software is the
equivalent of a printed version. By offering an electronic version, we
can keep costs down and pass the savings on to you.
TOP
Q: Can I email
invoices from GarageAdministrator Platinum?
A: You must first make a "screen capture" of the invoice and save it as
a jpg file. Then you can attach the jpg to your email and send it to
your customer using your own email software. Contact product support for
more information.
TOP
Q: Are there any
yearly renewal fees for GarageAdministrator Platinum?
A: No. When you purchase GarageAdministrator Platinum, you are
purchasing the software outright. You can opt for product support which
is available on a yearly basis. However, product support is optional and
not a requirement for using GarageAdministrator Platinum.
TOP
Q: Does
GarageAdministrator Platinum have a tire module as part of the software?
A: Yes. There is a tire module and there are also modules that allow
price menus for every area of the vehicle.
TOP
Q: Are there any
updates for GarageAdministrator Platinum currently available?
A: Contact product support for information on latest available updates.
TOP
Q: Do you make
international sales?
A: No. At this time we are only set up to do domestic sales.
TOP
Q: How can I
purchase GarageAdministrator Platinum?
A: You can either purchase it online from our website at
atlasdatasystems.com. We accept Visa,
Master Card, Discover Card, and American Express. You also have the option of paying from your PayPal account, if
you have one, or by using an e-check to pay directly from your bank
account.
TOP
Q: Do you have a
two user program?
A: We offer 1-user, 5-user, and 20-user versions. In the long run, it is
more cost effective for you to purchase the program with bundle licenses
than it would be to purchase individual licenses. You'll be glad, as
your shop grows, that you have a system with this type of flexibility.
TOP
Q: I would like to
try the demo version. However, I do not want to wait for it to arrive
through the mail. Is there any way that I can download it?
A: We now offer two ways to get the demo, through the mail or by
download. Click the Free Demo link and fill out the form. If you are
downloading the demo, you will need a high speed connection since the
program is very large.
TOP
Q: I like
GarageAdministrator Platinum but want to make a few changes. Is there
any way you could customize it for me?
A: We do not offer customization services for our retail version of
GarageAdministrator Platinum. However, some items on the repair order
can be customized from within GarageAdministrator Platinum. There are
settings which allow you to change the header and even add your own
image to the printouts on the repair order.
TOP
Q: What database
system is GarageAdministrator Platinum based on?
A: GarageAdministrator Platinum is based on Microsoft Access XP database
technology. It is a tried and trued system. Some of our competitors use
freeware or shareware database technology which we consider to be
inferior technology.
TOP
Q: I purchased
GarageAdministrator Platinum a few months ago and now I need help using
it. Is there any support available?
A: Yes. GarageAdministrator Platinum comes with 90 days worth of product
support. If your purchase was longer ago than 90 days, you can purchase
product support on a yearly subscription basis.
TOP
Q: Does
GarageAdministrator Platinum have the necessary disclaimers and special
customer notices as required by my state?
A: Yes. GarageAdministrator Platinum comes with basic disclaimers that you
can customize exactly to your specification. Special customer notices
can also be entered and saved for automatic printout. You can even set a
special repair order type for use only when you need a certain customer
notice printed. There is even the option of changing the customer
notices and/or disclaimers at the time the repair order is printed. This
is a real benefit to you if you perform repairs such as transmission
overhauls that have different disclaimers than other types of services.
TOP
Q: Does
GarageAdministrator Platinum require that I have Microsoft Access
installed on my computer?
A: No. GarageAdministrator Platinum comes will all the necessary
software to install and run on your computer.
TOP
Q: Can I assign
multiple payments to a single repair order/invoice?
A: Yes. Each invoice can have payments and deposits assigned to it. This
comes in handy when a customer is on a payment plan or pays a deposit
before work begins.
TOP
Q: How does
GarageAdministrator Platinum's time clock track employees?
A: The time clock allows you to designate a computer terminal for
employee clock in/out. When an employee arrives at work or leaves, that
person simply selects his or her name from a list and the system
recognizes that the person has clocked in/out. You can also use an
employee scan card and a wand to speed up the process. Those items are
available from third party suppliers.
TOP
Q: Does
GarageAdministrator Platinum process credit card sales?
A: The actual processing of the sale using a credit card must be done
using third party hardware/software.
TOP
Q: Can I set up a
pricing menu or canned jobs for my services?
A: Yes. The pricing menu is the heart of GarageAdministrator Platinum.
You can set services, prices, and categories across several metrics.
TOP
Q: Does
GarageAdministrator Platinum interface with Quickbooks?
A: Interfacing two separate systems could lead to a variety of
accounting problems and inconsistencies. Systems that claim Quickbooks
compatibility usually only transfer data from one system to the other.
If you make any changes to the data after the transfer is made, you have
to remember to make the changes on both systems. GarageAdministrator
Platinum has all necessary bookkeeping functions making Quickbooks redundant and
unnecessary.
TOP
Q: Does
GarageAdministrator Platinum interface with a labor guide?
A: You can use any labor guide that you want, however you will need to
copy the labor times into GarageAdministrator Platinum. GarageAdministrator Platinum helps you quote better, more competitive
estimates with or without the labor guide. The included Profit Maximizer
utility can supercharge your labor guide estimates or help you quote
accurate and profitable estimates based on your own technicians work
times. The choice is yours.
TOP
Q: Can I upgrade
from previous versions of GarageAdministrator (i.e., GA Level I, Level
II, Level III) to GarageAdministrator Platinum?
A: GarageAdministrator Platinum is a completely new version of GA. While
there is no button that you can click on GarageAdministrator Platinum
that will transfer all of your information from an earlier version of
GA, that does not mean that your old customer information can not be
transferred. Some people opt to have a professional consultant prepare
what is called a SQL query that will transfer your customer information
from the old version to the new one. All of the necessary information
will be provided when you purchase GarageAdministrator Platinum.
TOP
Q: I am currently
using another software system. Can I transfer my customer information
from my current system to GarageAdministrator Platinum?
A: Yes. However, you will need the assistance of a professional
consultant to prepare what is called a SQL query that will transfer your
customer information from your current system to GarageAdministrator
Platinum. All of the necessary information will be provided when you
purchase GarageAdministrator Platinum.
TOP
Q: Does
GarageAdministrator Platinum allow me to do discounts for my customers?
A: Yes. There are several types of discounts that you can set.
TOP
Q: Do you have any
screen shots of GarageAdministrator Platinum invoices or forms?
A: We do not display screen shots of GarageAdministrator Platinum for a
reason. That being that we want you to try the software before you
purchase it. Just looking at a screen shot is not enough for you to
gauge all that GarageAdministrator Platinum can do for you.
TOP
Q: I plan to
download the software after purchase. Why am I being charged for
shipping and handling on the Shopping Cart page?
A: We send out a packaged version to all purchasers even to those that
download the software. The packaged version will serve you as a backup
in case you ever want to install the software on a different computer.
TOP
|
